Contact us

We strive to respond as quickly as possible and try to respond within 12 hours. In some cases it may take longer.

We are here to help you!

Questions, concerns...? We want to help. Send us a message below

Have a quick question? Check out our FAQs for a quick answer

128, City Road, London EC1V 2NX

GB

info@euroguardfilter.com

Phone: 682-651-7554
8:00AM - 5:00PM CST

You can also follow us on Twitter / X via our link https://x.com/EuroGuardFilter .

Or on our YouTube channel @euroguardfilter

How long does it take to process an order?

It usually takes 1-2 business days to process an order.

Can I inspect the products before receiving them?

Unfortunately, we cannot offer this option at the moment. However, we guarantee the quality of our products.

What should I do if there is a problem with my order?

If you have any problems with your order, please contact us immediately via our Contact Us page or by email at info@euroguardfilter.com.

How long does delivery usually take?

Standard delivery usually takes between 3 and 5 business days. Express delivery is available in 2 days.

How often should the filter be replaced?

We recommend replacing the filter every 6 - 9 months to ensure optimum performance.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number.

Do you offer a warranty on your products?

The stainless steel case warranty is 10 years against corrosion or any defects. It does not cover normal wear and tear or dents due to use.

Can I return a product if I am not satisfied?

Yes, you can return a product within 30 days of purchase for a full refund.

How can I contact customer service?

You can contact us through our Contact Us page, by email at info@euroguardfilter.com .